Booking

Frequently asked questions

A Private Wellness Getaway in Leányfalu, Near the Danube Bend

We've compiled the most important information about Elite House apartments, reservations, check-in, use of the hot tub and sauna, and the key points of our house rules.

If you're looking for romantic accommodations with a hot tub, a private wellness suite, or a peaceful getaway in Leányfalu, you'll find the most important information here before you book.

Reservations and Payment

Bookings are made based on current availability and rates. You can view available dates on the page for the apartment you’ve selected or on the booking interface, and then choose your check-in and check-out dates.

The apartments at Elite House can be booked as a whole; in other words, reservations are made for the entire apartment, not for individual rooms.

Under the current policy, reservations can be paid for online by credit card, online SZÉP card, or bank transfer. In the case of a bank transfer, payment must be made within 48 hours based on the confirmation email containing the reservation details.

Your reservation is considered final once your payment or bank transfer has been received and you have received confirmation. You may receive a separate confirmation message after paying by credit card or bank transfer.

When making a bank transfer, please enter the order or reservation ID and the name on the reservation in the "Remarks" field. This helps ensure quick and accurate identification.

Yes. After you make a reservation, you will receive a confirmation email. It will include your order ID, your payment status, and a note that we will send you specific check-in information before your arrival.

Yes, the Elite House concept includes gift certificates. These certificates can be requested for a fixed amount or for a specific vacation package, such as a weekday or weekend getaway. The exact details will depend on how the booking or purchasing system is set up.

Arrival and Departure

On the day of arrival, the apartment is available for check-in starting at 3:00 p.m. We will email you the access codes, the exact address, and any assistance you may need the day before your arrival.

On the day of departure, you must vacate the apartment by 10:00 a.m. Before leaving, please check your personal belongings, lock the door, and make sure that all equipment belonging to the apartment remains inside.

Yes, depending on availability, early check-in or late check-out may be possible by prior arrangement. According to our policies, check-in or check-out times may be changed by up to +4 hours, for a fee of 15,000 Ft.

You will receive an email 24 hours before your arrival containing the information you need to gain access. This may include a map, a photo of the entrance, the gate code, directions to the apartment, and instructions for unlocking the door with a PIN code.

Access is granted independently using codes. The gate and the apartment door are operated by a PIN code system, so there is no need to hand over a physical key.

If you do not receive the email containing your admission information by the day before your arrival, please call to let us know. The contact number listed in the house rules is +36-30-406-0404.

Apartments and Amenities

Elite House offers three apartments, each with its own unique character: Gold House, Platina House, and Silver House. All three are modern-style apartments designed for private relaxation, featuring a private hot tub and a shared sauna.

Gold House offers the ultimate luxury experience: a 70 m² apartment with a spacious open-air shower and a private terrace.

Platina House's main attraction is its private outdoor area: a large terrace, a beautiful view, a private garden, and a sun lounger.

The Silver House is a more secluded, intimate apartment with a view of the sky through the roof, a private garden area, a sun lounger, and a glass wall between the bedroom and the bathroom.

Yes, Wi-Fi is included among the amenities in the apartments. It’s a useful convenience if you need to stay connected online while you’re relaxing.

Yes, according to the apartment information, the apartments are equipped with flat-screen TVs, and Netflix and YouTube are also available.

Yes, there are designated parking spaces in the courtyard. According to the house rules, guests must follow the parking regulations, which are marked with paint and signs in the courtyard of Elite House Apartments.

This should be listed separately for each apartment on the final website. The source material indicates that the apartment details should include the maximum number of guests that can be accommodated in that apartment, but the specific number still needs to be verified here.

Jacuzzi and Wellness

Yes, according to the apartment information, all three apartments include a hot tub for relaxation. 

The hot tub is for the exclusive use of guests staying at Elite House Apartments. Non-guests are not permitted to use the pool.

According to the rules, a maximum of 4–5 people may be in the pool at any one time.

Yes. You should take a thorough shower before using the hot tub to ensure that as few foreign substances or contaminants as possible get into the water.

No. According to the rules, eating and drinking in the pool are prohibited. You are also not allowed to bring glasses, bottles, sharp objects, or patio furniture into the pool.

No. Use of the pool is prohibited while under the influence of alcohol, drugs, or any other intoxicating substance.

According to the rules, children under 12 may use the pool only under parental supervision. If the water temperature exceeds 37 °C, children are advised not to use the pool.

According to the rules, the pool is 80 cm deep.

According to the house rules, the hot tub is prepared for each arriving guest as a hygienic, disinfected, and chemically treated pool filled with clean water.

If the pool must be drained and refilled due to contamination caused by a guest, the guest must reimburse the cost in accordance with the house rules. The cost of changing the water is 30,000 Ft.

Sauna

Yes, according to the apartment information, the apartments include access to a shared sauna.

According to the house rules, the sauna can be turned on directly from the apartment or operated using the reset button located inside the sauna.

It takes approximately 45–55 minutes for the sauna to heat up. It is not recommended to use the sauna during this time.

According to the house rules, the sauna is available for 120 minutes per session.

Yes. For hygiene reasons, you should place a sauna mat or towel on the sauna bench.

According to the house rules, children under 12 are not recommended to use the sauna.

Breakfast, Pre-Order Items, and Extras

Yes, according to the source material, the option to order breakfast is listed among the extras. According to the confirmation email template, if you’d like to order breakfast, you must let them know by 5:00 p.m. at the latest.

Yes, our extra services include champagne and wine making. These are perfect for special occasions, anniversaries, birthdays, or as a gift for a relaxing getaway.

Yes, the robe is also included among the extra services.

The guidelines list several dining options in the area, such as Szentendrei Határcsárda, Bazsalikom Bakery, Italia Caffe, ReggeliBox, and several restaurants along the Danube Promenade. These should be featured on the website in a separate section titled „Neighborhood and Dining.”.

House Rules and a Peaceful Stay

No. Elite House Apartments is a strictly non-smoking property. Smoking is permitted only on the terrace or outdoors, using the ashtrays provided for that purpose. This also applies to alternative tobacco products.

No. Elite House Apartments is strictly a pet-free property.

Yes. According to the house rules, to ensure the peace and quiet of guests and neighbors, making noise, playing music, or listening to music at high volume is prohibited between 10:00 p.m. and 8:00 a.m.

This is not the ideal approach. Elite House is primarily designed for a peaceful, upscale getaway, relaxation for couples, and a private wellness experience. According to the house rules, quiet hours and the peace and quiet of guests and neighbors are top priorities.

The furnishings and equipment in the apartments must be used for their intended purposes. According to the house rules, items belonging to the apartment—such as kitchen equipment, remote controls, blankets, and bedding—must not be removed from the apartment.

The guest is liable for any damage caused by him or her or his or her companion. According to the house rules, damage will be assessed after departure or upon notification, by mutual agreement, based on the cost of repairs or the purchase of a new item.

Data, Registration, and Official Information

Yes. According to the house rules, after making an online reservation, the guest is required to provide the details of a valid identification document so that the accommodation provider can fulfill the mandatory reporting requirements.

In accordance with the house rules, the accommodation management software may record, among other things, the guest’s name, date of birth, citizenship, identification number, and the start and end dates of the stay.

The Terms and Conditions and the Privacy Policy should be available at the bottom of the website, in the footer. In the website’s planned structure, these will appear as separate pages.

Problems, Help, Contact

In the event of any issues, both the house rules and the welcome email template list the phone number +36-30-406-0404.

Yes, according to the house rules, Elite House Apartments provides a 24-hour on-call service. Guests are asked to call only when necessary.

In accordance with our house rules, any malfunction must be reported immediately using the contact information provided. We are unable to accept complaints submitted after the fact.

Complaints arising during the service period may be submitted in writing, by email, or by phone until the time of departure. According to the house rules, Elite House Apartments is required to investigate complaints and respond substantively within 5 days.

After leaving

When you leave, please make sure you have packed all your personal belongings, that all the apartment’s furnishings are accounted for, that you have locked the door, and that you have exited the courtyard using the gate-opening button. The arrival/departure email template also specifically notes that the gate will automatically lock again after 2 minutes.

According to the house rules, items left behind in the apartment will be held for 7 days.

Yes, the email process includes a step where a request for feedback can be sent after the stay. This helps Elite House improve its services and assists future guests in making their decisions.